Meet Signature Kitties, Daisy, Angel, Rufus, Mouse and Ginger ... what fun!
SIGNATURE PET POLICIES
PAYMENT INFORMATION:
Signature Pet Services accepts cash, cheques and can email an electronic invoice to you for secure credit card processing through PayPal. All invoices are payable upon receipt. There is a $30 fee for any returned cheques.
DEPOSIT REQUIREMENTS:For any dog sitting, pup sitting, kitty sitting service or in-home boarding period of two consecutive (2) days, or more, a 50% non-refundable payment is required at time of confirmation of service. This is necessary to reserve the service. While most circumstances provide for the remaining balance to be due on or before the last day of the service, some situations, however, require payment at the start of the service. During the busy season, a 100% non-refundable payment may be required. Due to the popularity of these services, Signature Pet Services is not able to hold space without deposit/confirmation.
CANCELLATIONS:
Signature Pet Services requires 48 hours advance notice for cancellations or rescheduling of the following services: Dog walking, training, dog day care, dog visit, pup visit (including relief) or kitty sit. If you cancel your service less than 48 hours in advance or fail to keep an appointment due to rescheduling, you are responsible for a cancellation fee equivalent to the regular rate of the service.
In general, any pre-payment or deposit is non-refundable but may be returned in the form of a credit for future services under the applicable policy. For existing Signature Pet Service clients, there is a one-time grace cancellation where there will be no charge, if cancellation criteria is not met.
EARLY RETURNS:
At Signature Pet Services, Lee Wyllie's time is carefully scheduled to service both you and her other clients. Therefore, there are no refunds or credits for early returns. Once service begins, payment is due for the original dates scheduled.
REQUIRED FORMS & DOCUMENTATION:
The following forms/documents provided by Signature Pet Services will be completed and received by Signature Pet Services prior to the commencement of any service. If forms are received in partial form and/or forms are missing the service will not commence. The forms are: Pet profile (dog, puppy or kitty), policies & procedures, veterinary release form, service agreement, copy/confirmation of vaccination records/titer test (if applicable - see in home boarding) and proof of valid dog license (if applicable).
IN-HOME BOARDING:
All dogs must be well behaved, at least one year of age, fully housetrained, non-aggressive, disease free, socialized around all sizes of dogs, and non-destructive (sorry house rules - there are no exceptions). Puppies who are at least 6 months old, crate trained, have their own crate, with some obedience, and potty trained may also be accepted for in-home boarding. Signature Pet Services will only accept dogs or puppies it deems as suitable for this service and reserves the right to refuse any dog or puppy for behaviours or other reasons it deems as unsuitable and detrimental to both the resident dogs and the service. All vaccines must be 100% up-to-date and written proof of this must be provided before confirmation.
SERVICE:
The service areas for Signature Pet Services are limited to South Surrey and White Rock. The areas of Surrey, Cloverdale and Langley may be serviced on a referral basis. There is no service area restriction on the in-home dog boarding service. An additional fee of $5 may be charged for providing service outside of regular service hours and/or days and on recognized statutory holidays.
PHOTOGRAPHS:
For safety and reference, Signature Pet Services will take photos of your pet/s to keep on file. These photos may be used for promotional purposes on Signature Pet Services' web site: www.signaturepetservices.ca.
HOUSE KEYS:
House keys are held in a secure and locked area and maintained with an intricate coding system. For added security, addresses and phone numbers are never attached to house keys and the coding system is kept separately. If you choose not to have Signature Pet Services retain your house key, picking up and returning a key requires two (2) extra trips and there will be a $15 charge per trip for time and mileage. Please ensure you provide Signature Pet Services with two (2) house keys that you have pre-tested. At a minimum, one (1) pre-tested key is required prior to service. After a period of one year has passed with no communication between SPS and you, SPS is no longer responsible for your key/s.
TAXES
All services performed by Signature Pet Services are subject to current and applicable taxes as required by law.
A complete list of polices and procedures are provided at the consultation or may be provided prior to the consultation, if necessary or upon request.
Signature Pet Services reserves the right to refuse a dog that is anti-social, intact, in heat, ill or injured who may cause harm to other pets or the public.