Tig during his Kitty Sitting Session
Meet Signature Kitty, Tiglet, during his Kitty Sit doing what he does best - hanging out

FREQUENTLY ASKED QUESTIONS

Are you bonded and insured?

Yes, my company Signature Pet Services is both bonded and insured. In addition, Signature Pet Services is registered with the Province of British Columbia as a sole proprietorship and holds a valid business license with the City of Surrey.

Back to top of page

I just adopted a new dog - does he really need to be walked?

Dogs should be walked daily in order to satisfy their migration instinct. If you do not walk your dog daily you are inviting unwanted negative behaviours like chewing, barking and house-soiling that can quickly escalate.

Back to top of page

Can you walk my dog and sit my cat during the holidays, and if so how much extra do you charge?

I know from my own experience and that of other pet owners the frustration in trying to find good pet services at fair prices during the holidays. So with that in mind, at this time I am pleased to offer my in-home dog boarding, dog sitting, puppy sitting and Kitty sitting services during all the holidays and currently do not charge any extra for this service. The only exception to this is the Christmas and New Year holiday time where I may charge a daily premium ranging from $5 to $10 a day depending on the particular service. For example, if you book an overnight during the holidays and you have two dogs, I would most likely charge an extra $10, but this rule is not set in stone.

Back to top of page

How does your in-home dog boarding work?

My in-home dog boarding is best described on my Signature Dog Services' page but basically your dog stays in my home with me and my two dogs. I combine your dog's routine with my own dogs' routine for a routine that best suits the pack. In order to accomplish this effectively I usually accept only two dogs at a time. For example, if every Saturday I take my dogs for a long walk and your dog is used to more moderate exercise then I would change up the schedule that day to include a shortened on-leash walk in the forested park nearby or in my neighbourhood.

I am very particular about the dogs accepted for in-home boarding, therefore, all dogs are very carefully screened as it is very important to have only healthy, well mannered, stable dogs (with no negative behaviours) stay in my home. Simply put, this service is not for everyone. And, it books up very fast so if you are planning a vacation you will need to contact me well in advance - and if you dog is accepted into my in-home boarding - he will thank you!

Back to top of page

I want to have my dog walked every week, how do I pay for this service? 

At the end of every week, I will email you an invoice and you can pay this invoice with PayPal's secure credit card processing service directly and conveniently through your email.  If you do not have email, I will give you an invoice that you can pay by either cash or cheque. All invoices are payable upon receipt.

Back to top of page 

Why do my dog and cat need to be vaccinated?

Vaccines are required to help prevent our pets from getting serious and sometimes fatal diseases. It is, however, very important that we do not over-vaccinate our pets. So with that in mind, my policy where I recommend all vaccines are either current or titer test results indicate vaccination is currently not required is simply that - just my recommendation. If you are a pet owner whose veterinarian advises a more conservative and holistic approach to vaccines - we can certainly discuss this further at our initial consultation. Please see the in-home-boarding service vaccine protocols as they are mandatory for this service, but only this service.

Back to top of page

What do you do with my house key?

As a homeowner myself, I take everything related to security very seriously and will therefore treat your house key with the utmost care at all times.  Your house key is held in a secure and locked area and maintained with an intricate coding system.  For added security, addresses and phone numbers are never attached to their corresponding house key and the coding system is kept separately.

Back to top of page

In addition to providing services for dogs and cats, what other types of animals do you provide services for?

While the focus of Signature Pet Services is to provide premium-quality dog walking and pet care services for dogs, puppies and kitties, I am also an accomplished horsewoman and I am experienced with most domestic animals. So whether you have a horse, a rabbit, toad or even a pet chicken, I would be pleased to take care of them too along with your dog, pup or kitty!

Back to top of page